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Navigating workplace issues as a HR Professional, or a Line Manager, can be difficult without the right training or a structured framework. Some workplace issues will unfortunately escalate to a point where it is necessary to formalise and document matters in order to demonstrate that there is a formal record for legal and compliance purposes.

In order to ensure that workplace issues are effectively managed, it is important to know when workplace incidents, complaints and/or conduct of employees should be investigated. Organisations need to ensure they either have the internal capability to facilitate these investigations or have access to professional external support.

We hope this ebook is useful in the unfortunate event of a workplace incident or complaint.